Privacy Policy & Terms of Service

Privacy Policy

Last updated: 1 January 2026

Gxpresss UK, trading as Global Xpress Solutions Ltd ("we", "us", "our"), is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, services, or communicate with us.

1. Data Controller

The data controller responsible for your personal data is:

2. Information We Collect

We may collect and process the following types of personal data:

• Identity data: your name, job title, and company name
• Contact data: your email address, telephone number, and postal address
• Shipment data: details of goods being shipped, including commodity descriptions, values, weights, and origins
• Financial data: payment details necessary to process transactions and duty payments
• Technical data: your IP address, browser type, operating system, and browsing activity on our website
• Communication data: records of correspondence between you and our team, including emails, phone calls, and form submissions

3. How We Use Your Information

We use your personal data for the following purposes:

• Providing customs clearance, freight forwarding, and logistics services you have requested
• Processing your enquiries and responding to your communications
• Submitting customs declarations and trade documentation to HMRC and other government agencies on your behalf
• Processing payments for our services and any applicable duties and taxes
• Sending you quotations, invoices, and service-related communications
• Improving our website and services based on usage patterns
• Complying with legal and regulatory obligations, including HMRC record-keeping requirements
• Sending you marketing communications where you have given your explicit consent

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Contract performance: processing necessary to fulfil our contractual obligations to you, such as arranging customs clearance or freight services
• Legal obligation: processing required to comply with UK law, including HMRC customs and tax regulations
• Legitimate interests: processing necessary for our legitimate business interests, such as improving our services and responding to enquiries, provided these do not override your data protection rights
• Consent: where you have given explicit consent, such as for marketing communications. You may withdraw your consent at any time.

5. Data Sharing

We may share your personal data with the following categories of recipients where necessary to provide our services:

• HMRC and Border Force: customs declarations and trade data as required by law
• Shipping lines, airlines, and hauliers: shipment details necessary to arrange transport of your goods
• Port and terminal operators: information required to facilitate cargo handling and release
• Insurance providers: details necessary to arrange cargo insurance where requested
• Payment processors: financial data required to process payments securely
• Professional advisors: accountants and legal advisors where required

We will never sell your personal data to third parties. We will never share your data with third parties for their own marketing purposes without your explicit consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:

• Customs records: retained for a minimum of four years as required by HMRC regulations
• Financial records: retained for six years in accordance with UK tax legislation
• Marketing consent records: retained for as long as your consent remains active
• Website analytics data: retained for 26 months
• General correspondence: retained for two years after the last interaction

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may request correction of any inaccurate or incomplete personal data
• Right to erasure: you may request deletion of your personal data where there is no compelling reason for continued processing
• Right to restrict processing: you may request that we limit how we use your personal data
• Right to data portability: you may request a copy of your personal data in a structured, commonly used, machine-readable format
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@gxpresss.co.uk. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: required for the website to function correctly (e.g., session management)
• Analytics cookies: help us understand how visitors interact with our website so we can improve it
• Preference cookies: remember your settings and preferences for future visits

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security reviews.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Terms of Service

Last updated: 1 January 2026

These terms of service ("Terms") govern your use of the Gxpresss UK website and the services provided by Global Xpress Solutions Ltd. By using our website or engaging our services, you agree to be bound by these Terms.

1. Definitions

In these Terms:

• "Company" refers to Global Xpress Solutions Ltd, trading as Gxpresss UK
• "Client" refers to any individual or organisation engaging our services
• "Services" refers to customs clearance, freight forwarding, warehousing, and all related logistics services provided by the Company
• "Goods" refers to any merchandise, commodities, or cargo handled by the Company on behalf of the Client

2. Services

The Company provides customs clearance, freight forwarding, warehousing, and related logistics services as agreed between the Company and the Client. All services are provided in accordance with the British International Freight Association (BIFA) Standard Trading Conditions 2021, which are incorporated into these Terms by reference and are available upon request.

3. Client Obligations

The Client agrees to:

• Provide accurate and complete information regarding all goods to be shipped, including descriptions, values, weights, and origins
• Provide all necessary documentation in a timely manner to enable the Company to carry out its services
• Ensure that all goods comply with applicable laws and regulations, including export controls and sanctions
• Notify the Company immediately of any hazardous, restricted, or prohibited goods
• Pay all invoices and charges within the agreed payment terms
• Maintain a valid EORI number for all customs declarations

4. Quotations and Pricing

Quotations provided by the Company are valid for 30 days unless otherwise stated. Quotations are based on the information provided by the Client and may be subject to revision if the actual shipment details differ materially from those quoted. All prices are quoted in British Pounds Sterling (GBP) and are exclusive of VAT, customs duties, and government-imposed charges unless explicitly stated otherwise.

5. Payment Terms

Invoices are payable within 14 days of the invoice date unless alternative terms have been agreed in writing. The Company reserves the right to charge interest on overdue invoices at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The Company retains a general lien on all goods and documents in its possession for any amounts due from the Client.

6. Liability

The Company's liability for loss of or damage to goods is limited in accordance with BIFA Standard Trading Conditions 2021. The Company shall not be liable for any indirect, consequential, or special damages arising from its services. The Company is not liable for delays, losses, or damages arising from:

• Inaccurate or incomplete information provided by the Client
• Force majeure events including but not limited to natural disasters, strikes, pandemics, or government actions
• Actions or omissions of third parties including carriers, port authorities, or customs officials
• Inherent defects or characteristics of the goods themselves

7. Insurance

The Company does not automatically insure goods in transit. The Client is responsible for arranging adequate cargo insurance unless the Company has been specifically instructed to do so in writing. The Company can arrange cargo insurance on the Client's behalf upon request.

8. Intellectual Property

All content on the Gxpresss UK website, including text, images, logos, and design elements, is the property of Global Xpress Solutions Ltd and is protected by UK copyright law. You may not reproduce, distribute, or use any content from this website without our prior written consent.

9. Website Disclaimer

The information provided on this website is for general informational purposes only. Whilst we endeavour to keep the content accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the information. Customs regulations, duty rates, and trade agreements are subject to change, and the information on this website should not be taken as definitive legal or customs advice.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after any changes constitutes acceptance of the revised Terms.

12. Contact

If you have any questions about these Terms or our Privacy Policy, please contact us at: